The Town of Vail is inviting all residents and stakeholders to take part in its biennial community survey taking place in two formats, first by invitation and then via an open link. The survey was last conducted in 2024. This year, the number of questions has been scaled back to focus primarily on municipal service levels in anticipation of a change to the timing of future surveys.

Postcard invitations have been mailed to households in Vail with information on how to take part in the survey. Those who live in town and did not receive a postcard, or who prefer to submit a mail-back version of the survey, are asked to call 970-479-2147 or email kmohr@vail.gov and provide their physical and mailing addresses.

Survey respondents will evaluate satisfaction levels for town services, such as public safety, snow removal, transit, parking, community development applications and library operations. Ten respondents will be randomly selected to receive a $100 Visa gift card. The first gift card drawing will take place from among the first completed surveys.

In past years, the survey has also been used to help identify community priorities. However, the even-year schedule did not line up with Vail Town Council elections. Town officials have determined that having more up-to-date resident input for incoming councils would give them a more accurate pulse on community needs while also better supporting the strategic planning cycle and budgeting decisions. The community will see the expanded survey again next year to align with the 2027 town council election.

Respondents are asked to participate in the survey just once. The survey will close in the second half of June, however Vail households are requested to respond within 12 to 14 days of receiving a survey invitation. In approximately two weeks, an open link will go live to collect additional feedback from anyone who cares about Vail but doesn’t live in town. An announcement will be sent when the link becomes available.

The 2026 survey results will be released this summer during a presentation to the Town Council, followed by the posting of results on the town’s website. The project is being managed by RRC Associates, an independent research firm.

Since 1987 the Town of Vail has initiated community surveys in a variety of formats to assist in planning and resource allocations. Previous results have contributed to an additional emphasis on economic development, parking, housing programs, environmental sustainability, customer service improvements and expanded communications. View past years’ reports at https://www.vail.gov/community/community-engagement-recognition/community-survey.