Initial complaints concerning a Short-Term Rental property shall be directed to the local representative. The STR Complaint Hotline will contact the local representative about the complaint and advise them to provide a resolution, leaving a voicemail if they cannot be reached. The local representative shall resolve the issue that was the subject of the complaint within sixty (60) minutes, or within thirty (30) minutes if the problem occurs between 11:00 p.m. and 7:00 a.m., including visiting the site if necessary. Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.

File a Complaint & Provide a Resolution

To file a short-term rental complaint or to provide a resolution, please call the STR Complaint Hotline at 970-479-2135 (24 hours a day, 7 days a week).

To report an unlicensed short term rental property, please call 970-477-3515.