Initial complaints concerning a Short-Term Rental property shall be directed to the local representative. The STR Complaint Hotline will contact the local representative about the complaint and advise them to provide a resolution, leaving a voicemail if they cannot be reached. The local representative shall resolve the issue that was the subject of the complaint within 60 minutes, or within t 30 minutes if the problem occurs between 11 p.m. and 7 a.m., including visiting the site if necessary.

Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.

File a Complaint and Provide a Resolution

To file a short-term rental complaint or to provide a resolution, please call the STR Complaint Hotline at 970-479-2135 (24 hours a day, 7 days a week).

To report an unlicensed short term rental property, please call 970-477-3515.