The communications center serves as the public safety answering point for 911 calls originating from all Eagle County telephone exchanges.  These calls can range from life-or-death assistance to requests for road conditions, to animal control calls.  As each call is received, the dispatcher makes a determination as to the urgency of the call; the jurisdiction responsible for response and takes action on it.
 
The communication center is primary dispatch for 12 public safety agencies.  The agencies are Avon Police Department, Eagle County Airport Fire Department - Aircraft Rescue and Fire Fighting, Eagle County Paramedic Service, Eagle County Sheriff's Office, Eagle Police Department, Eagle River Fire Protection District, Greater Eagle Fire Protection District, Gypsum Fire Protection District, Rock Creek Volunteer Fire Department, Vail Fire and Emergency Services, Vail Police Department and Eagle River Water & Sanitation District.

VPSCC also interfaces and coordinates response with other agencies at the private, local, state and federal level. We work closely with the Eagle County Coroner's Office, Colorado Division of Parks and Wildlife, Colorado State Patrol, Vail Mountain Rescue, Vail Resorts; as well as the majority of local public works organizations and Eagle County Road and Bridge. Federal agencies include the United States Forest Service, Bureau of Land Management and Federal Bureau of Investigation.